Most of our products are shipped within
14-21 days via secure courier except for the iPhone 8 and 10, some
additional items may also take slightly longer depending upon the level
of personalisation required.
Our email confirmation will tell you
when the item has left Goldgenie and will contain a tracking number to
allow you to follow the progress of delivery via the website of the
relevant courier company.
Shipping to credit card billing addresses only.
We value your business and your satisfaction is of paramount
importance to us, however, in the unlikely event that you may wish to
return the purchased item within the statutory “cooling off” period of
seven business days from the date of receipt, we can offer you an
exchange or a complete refund including any delivery charges that you
may have incurred. products that are special orders that have been
customized such as Apple, Blackberry and HTC products are excluded from
the above returns policy.
Business opportunities and international master Franchise sales are
considered as B2B sales and are not refundable under any circumstances.
The Lifetime Guarantee offered is for the customisation of all
Goldgenie products, all warranties will be void if the Clear coat
protection has been removed of damage caused by any attempt of removal,
negligence, misuse or over charging.
Please feel free to contact us to discuss returns.